mpoo8 Terms & Conditions

The following terms carry the meanings set out below wherever they appear in this Agreement:

To register an Account and use the mpoo8 Platform, you must satisfy all of the following eligibility criteria at the time of registration and on a continuing basis throughout your use of the Platform:

• You are at least 21 years of age. mpoo8 operates a strict minimum age policy of 21+ in recognition of Indonesian regulatory norms and the heightened duty of care owed to younger adults. Access by any person under the age of 21 is strictly prohibited.
• You are registering for personal, recreational use only. Corporate, institutional, or commercial account registrations are not permitted without prior written authorisation from mpoo8.
• You are not accessing the Platform from a Prohibited Territory. It is your sole responsibility to determine whether your use of the Platform is lawful in your jurisdiction.
• You are not acting on behalf of, or in association with, any other person or organisation when using the Platform for wagering purposes.
• You have not previously had an Account closed, suspended, or terminated by mpoo8 for breach of this Agreement or for fraudulent activity.
• You are not a current employee, director, officer, agent, contractor, or close family member of a current employee of mpoo8 or any of its affiliated gaming suppliers.

mpoo8 reserves the right to request documentary evidence of eligibility at any time. Failure to provide satisfactory documentation within a reasonable period will result in Account suspension pending verification.

Each Player may hold only one registered Account on the Platform at any time. The existence of duplicate or multiple Accounts — whether under the same or different personal details — constitutes a material breach of this Agreement and will result in the immediate closure of all associated Accounts and the forfeiture of any Player Balance or Bonus Funds held therein.

When registering, you must provide accurate, current, and complete information including your full legal name, date of birth, Indonesian mobile number, and a valid email address. You are responsible for maintaining the accuracy of your registration details and must notify mpoo8 promptly of any changes via Live Chat or by emailing [email protected].

You are solely responsible for maintaining the confidentiality of your Account login credentials. mpoo8 will never request your password via email, Live Chat, or any other channel. Any activity conducted through your Account — whether authorised by you or not — is your responsibility until you formally notify mpoo8 of any suspected unauthorised access.

mpoo8 reserves the right to decline any registration application at its sole discretion, without obligation to provide reasons for the refusal.

mpoo8 operates a mandatory KYC verification programme consistent with internationally recognised anti-money laundering (AML) standards. KYC verification may be triggered at the following stages:

• Before processing your first withdrawal request;
• When cumulative deposits or withdrawals exceed thresholds determined by mpoo8's compliance team;
• Whenever mpoo8 has reasonable grounds to verify your identity, age, or payment method ownership.

When KYC verification is required, you will be asked to submit one or more of the following documents:

• Government-issued photo ID — Indonesian National Identity Card (KTP), passport, or driver's licence (SIM).
• Proof of address — A utility bill, bank statement, or official correspondence dated within the last three months showing your registered address.
• Proof of payment method — A bank statement or screenshot confirming ownership of the BCA, BRI, BNI, Mandiri, CIMB Niaga, or other account used to deposit funds.
• Selfie with ID — A photograph of you holding your government-issued ID, taken on the day of submission.

Withdrawal requests will be held in a pending state until KYC documentation has been reviewed and approved. mpoo8 aims to complete KYC reviews within one (1) business day of receiving complete documentation. Submitting falsified, altered, or fraudulent documents is a serious breach of this Agreement and will be reported to the relevant authorities.

5.1 Deposits. All deposits must be made in Indonesian Rupiah (IDR) using a payment method registered in your own name. mpoo8 accepts deposits via the following channels:

• Local bank transfer: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, and Bank Permata.
• E-wallets: OVO, DANA, GoPay, ShopeePay, and LinkAja.

Minimum deposit amounts and processing times vary by payment channel and are displayed at the deposit interface. Deposits made from a payment method not registered in your own name will be reversed and the Account may be suspended pending investigation.

5.2 Withdrawals. Withdrawal requests are processed to the same payment method used for the most recent deposit, subject to KYC verification being complete. mpoo8 targets a withdrawal processing time of one to three (1–3) hours for verified Accounts during normal operating conditions. Withdrawal requests submitted outside of banking hours may experience additional processing delays attributable to the receiving bank or e-wallet provider rather than mpoo8.

5.3 Withdrawal Limits. Minimum and maximum withdrawal amounts are published at the withdrawal interface and are subject to change. mpoo8 reserves the right to conduct enhanced due diligence on withdrawal requests that fall outside of normal patterns for your Account.

5.4 Currency. All transactions on the Platform are conducted in IDR. mpoo8 does not charge currency conversion fees; however, your payment provider may impose their own charges for which mpoo8 bears no responsibility.

5.5 Chargebacks. Initiating a chargeback, reversal, or dispute with your bank or e-wallet provider in respect of a deposit made to mpoo8 constitutes a breach of this Agreement. In such circumstances, mpoo8 reserves the right to suspend your Account, withhold your Player Balance pending investigation, and pursue recovery of the disputed amount through all available legal channels.

mpoo8 offers a range of promotional bonuses including welcome bonuses, deposit match bonuses, cashback offers, free spins, and seasonal promotions timed around events such as Idul Fitri, Ramadhan, and Indonesian Independence Day (17 August). All bonuses are subject to the specific terms communicated at the time of the promotion and to the general bonus terms set out in this clause.

• Bonus Funds are subject to wagering requirements before any portion may be withdrawn. The applicable wagering requirement multiplier is stated on each individual promotion page.
• Unless otherwise stated, wagering requirements must be fulfilled within thirty (30) calendar days of the bonus being credited. Unused Bonus Funds expire at the end of the qualifying period.
• Not all games contribute equally to wagering requirements. Live casino games, table games, and certain high-RTP slots may contribute at a reduced rate as specified in the promotion terms.
• Only one bonus may be active per Account at any one time. Claiming a new bonus before completing the wagering requirement on an existing bonus may result in the forfeiture of the existing bonus.
• mpoo8 reserves the right to withdraw any bonus offer, amend its terms, or disqualify a Player from a promotion if there is evidence of bonus abuse, including — but not limited to — low-margin wagering, hedging bets, or coordinating with other Players to exploit promotional mechanics.
• Bonuses are available to eligible Players only and may not be transferred, sold, or exchanged for cash outside of the normal withdrawal process once wagering requirements are met.

mpoo8 is committed to providing a safe and responsible gaming environment. We offer the following tools to all registered Players, accessible at any time from the Account settings panel:

• Deposit Limits — Set daily, weekly, or monthly deposit caps in IDR to manage your spending.
• Loss Limits — Define a maximum loss threshold over a set period; once reached, further wagering is paused until the period resets.
• Session Time Reminders — Configure on-screen notifications to alert you after a specified duration of continuous play.
• Cooling-Off Period — Take a temporary break from gambling for a period of 24 hours, 7 days, or 30 days. During a cooling-off period, your Account remains open but wagering and depositing are disabled.
• Self-Exclusion — Permanently or indefinitely close your Account. Self-exclusion requests are activated within 24 hours and are irreversible for the duration of the chosen exclusion period.

If you believe gambling is negatively affecting your financial wellbeing, relationships, or mental health, we urge you to contact our support team immediately or visit the Responsible Gaming page for further guidance. mpoo8 takes player welfare seriously and will assist any Player who requests support without judgment or delay.

The following conduct is strictly prohibited on the mpoo8 Platform. Engaging in any of the below may result in immediate Account suspension, forfeiture of Player Balance, and/or legal action:

• Providing false, misleading, or fraudulent information during registration or KYC verification.
• Using the Platform in any manner that constitutes money laundering, terrorist financing, or any other criminal activity.
• Using software, bots, scripts, artificial intelligence tools, or any automated means to interact with the Platform in a manner not sanctioned by mpoo8.
• Exploiting software errors, bugs, or glitches to gain an unfair advantage. Any winnings derived from a manifest software error will be voided.
• Colluding with other Players or third parties to influence game outcomes or exploit promotional mechanics.
• Registering more than one Account or accessing the Platform through the Account of another person.
• Engaging in any form of matched betting, arbitrage wagering, or systematic low-margin wagering designed to extract bonus value without genuine recreational intent.
• Selling, transferring, or assigning your Account, Player Balance, or any rights under this Agreement to a third party.

All content on the mpoo8 Platform — including but not limited to the brand name, logo, website design, software, game assets, text, graphics, and promotional materials — is the exclusive intellectual property of mpoo8 or its licensed content providers (including Evolution Gaming, Pragmatic Play, PG Soft, Microgaming, NetEnt, Spribe, and others). Nothing in this Agreement grants you any ownership right, licence, or interest in any mpoo8 intellectual property.

You may not reproduce, copy, distribute, modify, publicly display, or create derivative works from any mpoo8 content without prior written consent from the Company. Unauthorised use of mpoo8 intellectual property may give rise to claims for copyright infringement and other legal remedies.

To the fullest extent permitted by applicable law, mpoo8 excludes all liability for the following:

• Loss of profits, revenues, data, goodwill, or other intangible losses arising from your use of or inability to use the Platform.
• Any loss or damage resulting from inaccuracies in odds, game outcomes, or market data caused by technical errors, provided that such errors are corrected promptly upon discovery.
• Interruptions to Platform availability caused by maintenance, third-party outages, cyberattacks, force majeure events, or circumstances beyond mpoo8's reasonable control.
• Any loss arising from your failure to maintain the security of your Account login credentials.
• Decisions you make based on information, statistics, or commentary published on the Platform, including odds and game-payout rates.

Where mpoo8's liability cannot be excluded by law, our aggregate liability to you for any claim arising out of or related to this Agreement shall not exceed the total amount deposited by you during the thirty (30) calendar days immediately preceding the event giving rise to the claim.

mpoo8 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of this Agreement. By registering an Account, you consent to the collection and use of your personal data as described in the Privacy Policy.

mpoo8 does not sell, rent, or otherwise disclose your personal data to unaffiliated third parties except as required to operate the Platform (e.g., payment processing partners, KYC verification providers) or as required by applicable law or a valid order of a competent court or regulatory authority.

mpoo8 reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to registered Players by email notification to the address on file or by a prominent notice on the Platform homepage, at least seven (7) calendar days before the revised terms take effect.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree to the amended terms, you must cease using the Platform and may request withdrawal of your Player Balance in accordance with Clause 5 before the new terms take effect.

This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which mpoo8 holds its international gaming licence. Any dispute, controversy, or claim arising out of or in connection with this Agreement — including any question regarding its existence, validity, or termination — shall be resolved as follows:

1. Informal Resolution: You agree to contact mpoo8 customer support in the first instance and allow a period of thirty (30) calendar days for the parties to resolve the dispute amicably before initiating formal proceedings.
2. Formal Dispute: If the dispute cannot be resolved informally, it shall be submitted to binding arbitration administered under the rules of a recognised international arbitration institution, with proceedings conducted in English.
3. Consumer Rights: Nothing in this clause limits any statutory rights you may have as a consumer under the laws of your country of residence.

For Players based in Indonesia, you acknowledge that online gambling regulation in Indonesia is subject to applicable national law, and it remains your responsibility to ensure that your use of the Platform complies with the laws of your jurisdiction.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the mpoo8 support team through any of the following channels:

• Live Chat: Available 24/7 directly on the Platform.
• Email: [email protected] (plain text — not a clickable link).
• WhatsApp: +62 811 000 8881 (plain text — not a clickable link).
• Support Hours: 00:00–24:00 WIB (UTC+7), every day of the year.

mpoo8 aims to acknowledge all written queries within two (2) business hours and to provide a substantive response within one (1) business day.